Guides ยท Engineering
Root Cause Analysis Basics
Run effective RCAs
This guide outlines a lightweight RCA process: gather timelines and data, identify contributing factors (people/process/tech), avoid blame, and create clear corrective actions with owners.
- rca
- post-incident
- analysis
- corrective actions
- blameless
Gather evidence
Collect logs, timelines, and observations from responders.
Map factors
Identify multiple contributing factors instead of single-cause thinking.
Form actions
Write specific corrective and preventive actions with owners and due dates.
Share and follow up
Publish the RCA and track action completion.