Guides ยท Culture
Knowledge Base Article Basics
Write support articles that stay useful
This guide explains how to scope a KB article, use clear steps, add visuals sparingly, and set review cadences to keep information current.
- knowledge base
- documentation
- support
- kb
- help center
Define scope and audience
State the problem, audience, and prerequisites in the first few lines.
Write concise steps
Use numbered actions, screenshots only where needed, and expected outcomes per step.
Add quick checks
Include a short troubleshooting section and links to related articles.
Maintain freshness
Set a review date, owner, and triggers (UI changes, new policies) for updates.