Guides ยท Business
Customer Health Scoring Basics
Track customer health signals
Customer health scoring blends usage metrics, support tickets, NPS, and account fit into a weighted score to flag churn risk or expansion opportunities, with clear actions tied to segments.
- customer health
- churn
- usage
- nps
- retention
Select Signals
Usage depth/frequency, support patterns, NPS/CSAT, account fit.
Weight and Score
Normalize inputs; set thresholds for green/yellow/red.
Act
Playbooks for risks and growth; review model regularly.