Guides ยท Business
Customer Feedback Loop Basics
Collect and act on feedback
Strong feedback loops gather input from support, surveys, and usage signals, triage by impact, prioritize into roadmaps, and close the loop with customers when actions ship.
- customer feedback
- triage
- roadmap
- surveys
- close the loop
Collect
Aggregate feedback from tickets, surveys, and interviews.
Triage
Tag by theme/impact; route to owners; decide actions.
Close
Notify customers when fixes or features ship; track satisfaction.