Guides ยท Psychology
Conflict Resolution Skills
Handle disagreements constructively
Conflict resolution focuses on understanding interests, using neutral language, and finding workable options.
- active listening
- interests
- options
- neutral language
- mediation
Listen First
Let each side share without interruption; reflect back what you heard.
Clarify Needs
Identify underlying interests, not just positions.
Find Options
Brainstorm solutions that address key needs; agree on next steps.