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API SLA Basics

Set realistic API SLAs

Creating API SLAs means choosing availability and latency targets you can measure, defining support/maintenance windows, exclusions, and credits, and ensuring monitoring and alerting back up the promises.

Define Targets

Set availability/latency metrics you can actually meet and measure.

Clarify Terms

Include maintenance windows, exclusions, response times, and credits.

Instrument

Ensure monitoring/alerting matches the SLA scope and reports.

Related Terms